The application will not start:

For best results download the application and help file to a local drive instead of a network drive.  If the application does not start, ensure that you have the .NET Framework version 2 or greater installed on your machine.  This can be obtained from Microsoft's web site.  Since the target language of most of our converters is a .NET language, we do not install the .NET Framework.  


The help file contents cannot be read:

If the help file contents cannot be read (a typical message is "navigation to the webpage was cancelled"), then it is highly likely that the .chm file is being blocked by your firewall.  The solution for this is to right-click on the .chm file, select "Properties", and look for an "Unblock" button on the properties dialog - if you see this button click it to resolve the problem.  Also ensure that the .chm file is in the same folder as the .exe file.


If you encounter any other problems, please email us at support@tangiblesoftwaresolutions.com.
